FAQ
Product information
Are your products organic?
All products are made with organic or all-natural ingredients and will be labeled accordingly.
Living River Herbals takes pride in hand selecting high quality all-natural or organic ingredient for all our products.
What is tallow?
Tallow is an animal byproduct which is produced by rendering down fat into a purified product. We at Living River Herbals respects the lives of all of God’s creatures and feel that utilizing tallow reduces the amount of animal waste product contributing to environmental sustainability.
What are the benefits to using tallow?
Tallow has been used for centuries in skincare. It is rich in fat-soluble vitamins and minerals. Due to its similar molecular makeup to human skin, its nutrients are easily absorbed and aid in moisturizing skin. Tallow is rich in vitamins A, D, E, and K which help with cell rejuvenation and collagen production.
Tallow was utilized centuries ago for candles but went to the wayside. However it is gaining attention again as it is non-toxic, clean burning, sustainable, and biodegradable.
Why doesn’t my candle or melt smell as fragrant as other candles?
Living River Herbals utilizes essential oils to scent our candles and melts which is known to have less of a heated scent throw compared to synthetic fragrances.
Why use essential oils vs fragrance to scent your candles?
The FDA states that companies must list all of their ingredients on beauty and personal care products however they are able to utilize catch all terms like “fragrance” or “parfum”. The International Fragrance Association released a list of 3,000+ ingredients that can fall under these catch all terms. The Environmental Working Group raised awareness of the potential environmental and health risks associated with fragrances including chemicals, ozone pollution, and aquatic toxicity.
Essential oils are distilled from plants to extract the scents, properties, and compounds through steaming or pressing plant material. This is an all-natural process. Living River Herbals has made it a priority to utilize all natural materials to create products to support health and wellness.
Essential oils are distilled from plants to extract the scents, properties, and compounds through steaming or pressing plant material. This is an all-natural process. Living River Herbals has made it a priority to utilize all natural materials to create products to support health and wellness.
Ordering and shipping
How long will it take to receive my order?
Orders typically ship within 1-2 business days. Delivery times vary based on your location and selected shipping method, usually taking 3-5 business days for shipping.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our carrier’s website.
Returns and customer support
What is your return policy?
Return requests will be reviewed on a case by case basis and must be received within 30 days of shipping date. All return requests must be submited via email to our customer service team.
How can I contact customer support?
You can reach our customer support team via email. The link is provided on the contacts page.
Do you still have questions?
We are ready to answer all your questions. Send us a detailed email and we will respond as soon as possible.